Contact information
Thank you for visiting FrostHarbor. We value every customer and strive to provide professional, responsive, and reliable support. Whether you have questions about our products, your order, shipping, returns, or general inquiries, our dedicated customer service team is here to assist you.
Our goal is to ensure every customer enjoys a smooth shopping experience from browsing our collection to receiving their order.
Company Information
Store Name
FrostHarbor
Website
FrostHarbor.space
Established
2022
Business Address
1460 Dollard Ave
Lasalle, Quebec H8N 1T4
Canada
Customer Support Email
support@FrostHarbor.space
Customer Support Phone
(289) 933-2576
Customer Service
Our support specialists are committed to answering all inquiries as quickly as possible.
We can assist you with:
- Product recommendations
- Order status updates
- Shipping information
- Tracking assistance
- Return requests
- Refund inquiries
- Product information
- Payment questions
- Account support
- General feedback
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 3:00 PM (Eastern Time)
Sunday & Public Holidays
Email support only
Although our office operates during business hours, customers may contact us by email at any time. We strive to respond within 24–48 business hours.
Before Contacting Us
To help us resolve your inquiry as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email used during checkout
- A detailed description of your question
- Photos or videos if reporting a damaged or defective item
Providing complete information allows our support team to assist you more efficiently.
Order Support
If you have already placed an order, we can help you with:
- Order confirmation
- Shipping updates
- Tracking assistance
- Delivery inquiries
- Address corrections (before shipment)
- Product questions
- Exchange requests
- Return authorization
- Refund processing
Shipping Assistance
FrostHarbor proudly offers:
- Free Worldwide Shipping
- Estimated delivery within 7–10 business days
- Secure packaging
- Tracking information for eligible shipments
If your shipment experiences unexpected delays, our team will gladly work with the shipping carrier to investigate the status of your package.
Returns & Refunds
We offer a 30-Day Return & Refund Policy to provide peace of mind with every purchase.
If you wish to request a return, simply contact our support team with your order information, and we will guide you through the process.
Product Questions
Need help choosing the right organizer?
Our customer support team is happy to answer questions regarding:
- Product dimensions
- Material information
- Storage capacity
- Product compatibility
- Daily usage
- Cleaning recommendations
- Assembly (if applicable)
We want you to feel confident before placing your order.
Privacy & Security
Your personal information is handled with care and protected using industry-standard security practices.
Information shared with FrostHarbor is used solely for customer service, order fulfillment, and communication related to your purchases.
Feedback
We appreciate every suggestion from our customers.
Your feedback helps us improve our products, website, and overall shopping experience.
If you have ideas or recommendations, we would love to hear from you.
Contact Us
FrostHarbor
1460 Dollard Ave
Lasalle, Quebec H8N 1T4
Canada
Website: FrostHarbor.space
Email: support@FrostHarbor.space
Phone: (289) 933-2576
Thank you for choosing FrostHarbor. We sincerely appreciate your trust and look forward to serving you with premium makeup organization solutions and exceptional customer care.