Refund policy

Welcome to FrostHarbor. We are committed to providing high-quality Makeup Organizer Boxes and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy from the date your order is delivered.

If you decide that your purchase is not suitable, you may request a return within 30 calendar days after receiving your order.

2. Eligibility for Returns

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be unused or only minimally used.
  • All original parts, accessories, manuals, and packaging should be included whenever possible.
  • The item must not be intentionally damaged or modified.

Products showing excessive wear, misuse, or accidental damage may not qualify for a full refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used extensively, including:

  • Personalized products
  • Final sale items
  • Gift cards
  • Clearance products where stated

4. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Missing items
  • Incorrect products

Please contact us within 7 days after delivery.

Include:

  • Your order number
  • Photos of the package
  • Photos of the product
  • A brief explanation

Our team will evaluate your request and arrange a replacement or refund whenever appropriate.

5. Return Process

To begin a return:

Email: support@FrostHarbor.space

Please include:

  • Full name
  • Order number
  • Reason for return

Our support team will reply with detailed return instructions.

Please do not send products back without receiving authorization.

6. Return Shipping

If the return is due to:

  • Manufacturing defects
  • Shipping damage
  • Wrong item shipped

We will cover the return shipping cost.

For returns due to personal preference, customers may be responsible for return shipping costs unless otherwise stated.

7. Refunds

After receiving and inspecting your returned item, we will notify you of the approval status.

Approved refunds are issued to the original payment method.

Refund processing generally takes 5–10 business days, depending on your payment provider.

8. Exchanges

If you received a defective product, we are happy to provide an exchange whenever inventory is available.

9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it must follow our standard return procedure.

10. Contact Us

FrostHarbor

1460 Dollard Ave
Lasalle, Quebec H8N 1T4
Canada

Phone: (289) 933-2576

Email: support@FrostHarbor.space