Terms of service

Welcome to FrostHarbor. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using FrostHarbor.space, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue using our website.

1. About FrostHarbor

FrostHarbor is an online retailer specializing in premium Makeup Organizer Boxes and beauty storage solutions. Since our establishment in 2022, our mission has been to provide stylish, functional, and reliable organization products for customers around the world.

2. Acceptance of Terms

By accessing this website, placing an order, or using any services provided by FrostHarbor, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.
  • The information you provide is accurate and complete.
  • You agree to comply with all applicable laws and regulations.

3. Products

We strive to display product descriptions, specifications, colors, and images as accurately as possible.

However:

  • Actual colors may vary depending on your screen settings.
  • Product dimensions may have slight measurement differences.
  • Minor design improvements may occur without prior notice.

These differences do not constitute defects.

4. Pricing

All prices displayed on FrostHarbor are shown in the selected currency.

We reserve the right to:

  • Update pricing at any time.
  • Correct pricing errors.
  • Cancel orders affected by pricing inaccuracies.

Customers will always be notified before any payment adjustment is made.

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving this email does not guarantee acceptance of your order.

We reserve the right to:

  • Refuse suspicious orders.
  • Cancel duplicate transactions.
  • Limit purchase quantities.
  • Cancel orders involving fraud or unauthorized payment activity.

If payment has already been collected, a full refund will be issued.

6. Payment

We accept secure payment methods supported by our checkout system.

Payments are processed through trusted third-party payment providers.

FrostHarbor does not store complete payment card information.

7. Shipping

We proudly provide:

  • Free Worldwide Shipping
  • Estimated delivery: 7–10 Business Days
  • Order tracking for eligible shipments

Delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Customers may request returns within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

9. Intellectual Property

All content available on FrostHarbor, including but not limited to:

  • Logos
  • Graphics
  • Icons
  • Images
  • Product descriptions
  • Website layout
  • Text
  • Design elements

is the property of FrostHarbor or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Violate any laws.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Upload malicious software.
  • Use automated tools without authorization.
  • Submit false or misleading information.

Violation of these Terms may result in suspension or termination of access.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

FrostHarbor is not responsible for the content, services, or privacy practices of third-party websites.

12. Disclaimer of Warranties

Our products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, FrostHarbor disclaims all warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.

13. Limitation of Liability

To the maximum extent permitted by law, FrostHarbor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website
  • Product misuse
  • Shipping delays
  • Service interruptions
  • Technical errors

Our total liability shall never exceed the purchase price of the affected product.

14. Privacy

Your privacy is important to us.

Personal information is collected and processed according to our Privacy Policy and applicable privacy laws.

15. Force Majeure

FrostHarbor shall not be held responsible for delays or failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Pandemics
  • Labor disputes
  • Transportation disruptions
  • Internet outages
  • Customs delays

16. Governing Law

These Terms shall be governed by the laws applicable in Canada, without regard to conflict of law principles.

17. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

FrostHarbor

1460 Dollard Ave
Lasalle, Quebec H8N 1T4
Canada

Website: FrostHarbor.space

Email: support@FrostHarbor.space

Phone: (289) 933-2576