Shipping policy

Thank you for shopping with FrostHarbor. We are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through FrostHarbor.space, you agree to the terms outlined below.

1. Shipping Coverage

We proudly offer Free Worldwide Shipping on every order.

No minimum purchase is required, and there are no hidden shipping fees at checkout.

We currently ship to customers in most countries and regions worldwide.

Please note that shipping availability may vary depending on local regulations or carrier restrictions.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time is:

  • 1–3 Business Days

During busy seasons, promotional events, or holidays, processing may require additional time.

Once your order has been prepared for shipment, you will receive a shipping confirmation email.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

7–10 Business Days

Please understand that this estimate may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Public holidays
  • Transportation disruptions

While we always strive to meet delivery estimates, they are not guaranteed.

4. Shipping Costs

Free Shipping Worldwide

Every eligible order placed through FrostHarbor includes complimentary shipping at no additional cost.

There are no hidden handling fees or shipping surcharges during checkout unless otherwise clearly stated.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

Tracking updates may require 24–72 hours before appearing in the carrier's system.

Customers can monitor shipment progress using the tracking details provided.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient's full name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Country
  • Contact phone number

FrostHarbor cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

7. Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Address modifications may only be possible before the order has entered fulfillment.

Once an order has shipped, we may be unable to make changes.

8. Customs, Duties & Taxes

International shipments may be subject to customs inspections or import regulations depending on the destination country.

Any applicable customs duties, import taxes, or local government fees are the responsibility of the customer unless otherwise required by law.

Customs processing may occasionally extend delivery times.

9. Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs clearance
  • Airline transportation delays
  • Carrier disruptions
  • Public holidays
  • Natural disasters
  • High shipping volume

We appreciate your patience and understanding in these situations.

10. Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

11. Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the shipping box
  • Photos of the damaged product
  • A brief description of the issue

Our support team will review your case and provide an appropriate solution, which may include a replacement or refund.

12. Incorrect or Missing Items

If your order contains an incorrect product or is missing items, please notify us within 7 days after delivery.

We will investigate the issue and arrange a replacement, reshipment, or refund where appropriate.

13. Failed Deliveries

Orders returned due to:

  • Incorrect shipping address
  • Unclaimed packages
  • Refused delivery

may require additional shipping charges for reshipment unless the error was caused by FrostHarbor.

14. Multiple Item Orders

Orders containing multiple items may occasionally be shipped separately to improve delivery efficiency.

If this occurs, you may receive more than one tracking number.

15. Order Cancellation

Orders may be canceled before shipment.

Once an order has entered the shipping process, cancellation may no longer be possible. Customers may instead request a return after delivery in accordance with our Return & Refund Policy.

16. Contact Information

If you have any questions regarding shipping, please contact us.

FrostHarbor

1460 Dollard Ave
Lasalle, Quebec H8N 1T4
Canada

Website: FrostHarbor.space

Email: support@FrostHarbor.space

Phone: (289) 933-2576